How do I troubleshoot in Flowx?

Troubleshoot Process

If you encounter an issue in the app there are a number of steps you can take to eliminate the potential causes and get a fix.

  1. Connection: check your internet connection if the issue is regarding data not loading correctly.
  2. Restart: quit out of the app, click the Overview button (square button on the bottom right side of the phone screen), swipe out Flowx to clear it from the stack, then re-open the app.
  3. Refresh: force a refresh of the app data via the Edit Place menu in top right.
  4. Clear App Data*: in your phone Android settings, go to Apps and select Flowx, then choose Clear Data from Storage.  
  5. Uninstall* and reinstall the app.

*Important Note: this will clear your Place and Graph settings in the app, hence you may wish to Export these settings beforehand, to allow Import again afterwards - see Settings help page for more detail.


Debugging

If you still have an issue there may be a bug, hence please let us know via one of the following options:

  1. Send a debug log:
    1. In the top left menu (Nav Drawer), select Settings.
    2. Under Advanced, turn on Delog Logging.
    3. Quit out of the app, re-open and perform the action that gives the bug.
    4. In the top left menu, select Feedback and Send Debug Log
  2. Email via the top left menu (Nav Drawer), Feedback, Contact Flowx
  3. Post on the forum via the top left menu, Feedback, Go To Forum, or
  4. Send a screenshot via top right menu, Share (see Screenshot help page for more details) and email to: duane@flowx.io