Privacy Policy for Flowx

Introduction

Flowx respects your privacy. This policy explains what data Flowx Ltd collects, why, and what you can do about it. It covers the Flowx apps for Android and iOS, the Flowx web app (flowx.app), and this website.

In Short

We never sell your data. We show no ads, and we do no tracking.
We don't share your data. Only the service providers that run Flowx for us handle it, and only to provide their service.
You don't need an account. Without one, Flowx collects no name or email, only anonymous usage data and crash reports.
With an account, we keep your email address and link your Gold status to it.
We never see your card details. Payments are handled by Google Play, the App Store or Paddle.
You can delete your account at any time, in the app or on the web.

Data We Collect

All data we collect is sent over an encrypted connection.

Usage data (anonymous)

Flowx sends us simple usage events so we can see how the app is used and make it better. For example: the app was opened or closed, which map layers and weather data were viewed, and the steps of a purchase.

Each install gets a random id. It is not linked to your name, your email or your account. On the web it is kept in the browser's storage, not in a cookie. Clearing the site's data makes a new one.
We also keep a few facts about the install: platform, app version, language, timezone, operating system, type of device, and the country worked out from your IP address. We do not keep the IP address itself.
We never collect the names or coordinates of your places.
These events go to our own database (Supabase, in Ireland). We do not use third-party analytics or advertising trackers in the apps.

Crash and error reports

When something goes wrong, the app sends an error report to Sentry: the error, where in the app it happened, the app version, and the type of device or browser. The report carries the same random install id. Sentry is set up not to collect personal data, and deletes these reports after 90 days.

If you send us a debug log through Feedback in the app, it comes straight to us by email.

Account data (only if you make an account)

You sign in with your email address. We email you a 6-digit code to sign in (sent by Resend). Your account keeps:

your email address,
your Gold status: which subscription you have, where you bought it, and when it ends.

Account data is stored with Supabase, in Ireland.

Payments

In the Android app, Gold is bought through Google Play billing.
In the iOS app, Gold is bought through the App Store, with RevenueCat to manage the subscription.
On the web, Gold is bought through Paddle. Paddle is the Merchant of Record for web orders.

We never see or store your card details. We receive only what is needed to turn Gold on: the product, the order number and the dates.

Data kept on your device

Weather data, map tiles, your places and your settings are kept on your phone or in your browser, so the app is fast and works offline. On the web this uses the browser's storage, not cookies.

Share links

When you share a link to the map, the link itself holds the approximate selected location on the map, the zoom, and the weather data and layers shown. We do not save the link or its selected location.

Data Sharing

We do not sell your data, and we do not share it with advertisers.

We use the service providers below to run Flowx. They handle data only to provide their service to us, and must protect it as we do.

Deleting Your Account and Data

You can delete your account at any time:

In the app: open Account and choose Delete account.
On the web: go to flowx.app/account, sign in, and choose to delete.

Either way, we email you a link. Open the link, then confirm. Nothing is deleted until you confirm.

What is deleted: your account, its email address, and the records of subscriptions held against it. Copies in our backups are removed within 30 days.

What is kept: if your account used a free trial, we keep a scrambled copy of your email address (not the address itself) for two years after the account is deleted, so it cannot start a second free trial. We also keep the messages Paddle sent us about your subscription (such as the order number, product, price and dates), as a record of payments. Paddle, Google and Apple keep their own records of payments.

Subscriptions: Deleting your account does not cancel a subscription. You keep paying until you cancel it.

Google Play or App Store: your Gold keeps working on the phone you bought it on, without an account. To stop paying, cancel it in Google Play or the App Store.
Paddle (bought on the web): your Gold is linked to your account, so you can no longer use it once the account is deleted. To stop paying, cancel it on your Paddle page before you delete your account. Open it from Account on flowx.app, or from the link in Paddle's emails to you.

Permissions

Location

android.permission.ACCESS_COARSE_LOCATION

android.permission.ACCESS_FINE_LOCATION

To find your first place, we use your IP address to guess the location of your internet service provider (ISP), so we don't have to ask for location permission. This service is provided by MaxMind (see below).

We only ask for location permission when you turn on Travel Mode, so your place can follow you as you move. Your location is used only on your device. We do not send it to our servers or to anyone else.

Screen Recording

android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION

android.permission.RECORD_AUDIO

These are used when you record a movie of the screen to share. The library we use to make the recording (HB Recorder) requires the RECORD_AUDIO permission, but Flowx does not record audio at all.

Service Providers

We encourage you to read their privacy policies to see how they handle data.

Supabase

Stores accounts and our anonymous usage data, in Ireland (EU).

Website: supabase.com

Sentry

Receives crash and error reports.

Website: sentry.io

Resend

Sends the sign-in code and account emails.

Website: resend.com

Paddle

Handles payments for Gold bought on the web, as Merchant of Record.

Website: paddle.com

Google Play and the App Store

Handle payments for Gold bought in the Android and iOS apps.

Privacy Policies: Google and Apple

RevenueCat (iOS only)

Manages Gold subscriptions bought in the iOS app.

Website: www.revenuecat.com

Mapbox

For background map tiles.

Website: www.mapbox.com

Stadia Maps

For background map tiles.

Website: www.stadiamaps.com

LocationIQ (Unwired Labs)

LocationIQ is used for suggestions when you search to add a new place.

Website: www.locationiq.com

MaxMind (estimating your first place from the location of your ISP)

MaxMind is used when you open Flowx for the first time. MaxMind returns the location of the internet service provider (ISP) for your IP address. Flowx uses this to roughly guess your first place. If the ISP's timezone does not match your device's timezone (maybe because you use a VPN), we use the most populated place in the timezone instead.

Website: www.maxmind.com

Changes to This Policy

If we change this policy, we will update the "Last Updated" date below.

Contact Us

If you have questions about this policy or your data, please contact Duane at:

masterbuilders@flowx.io

Last Updated: 6 November 2026